2024 Year in Review 📆

Hi there,

It’s been a while—nine months, to be exact—since you last heard from me. First off, I want to say thank you for sticking around. I’ve missed this space and the connection we’ve built here.

I’ve had this email half-ready for weeks, trying to process everything that happened this year… my highs and my lows, and it is time to share it with you.

My Wins

✨ I was promoted to Strategic CSM at the beginning of this year. This role has stretched me in ways I didn’t expect, including managing my largest ARR customer yet—a global account that’s taught me more in a year than I could have ever imagined.

✨ I became a CS Insider Pathway program coach, guiding others in their CS career journeys.

✨ Alongside De’Edra Williams, I co-hosted Women of CS events in Dallas, connecting with inspiring CS professionals.

✨ I committed to a 5 a.m. workout routine Monday through Friday. I was very consistent and lost 10 pounds. I feel very strong and healthy!

✨ I sold my house in Mexico, which was a bittersweet but liberating milestone.

Setbacks

At the beginning of this year, I had ambitious goals for myself:

✨ Write bi-weekly for this newsletter.
✨ Reach 30K followers on LinkedIn.
✨ Write my third guide for CSMs

I was fired up and ready to make it happen, but life had other plans.

I lost momentum, and before I knew it, the weeks turned into months. Every time I sat down to write, no words came out.

The truth is, I needed to step back to focus on areas of my life that required my full attention. While my content creation took a backseat, I grew in other ways—and learned that it’s okay to reprioritize when life demands it.

Looking Ahead: Goals for 2025

As we approach a new year, I’m ready to set clear, actionable goals that align with my priorities:

🎯 Consistency: Publish at least 1 newsletter per month with valuable content for you.
🎯 Impact: Finally complete and launch my third guide for Customer Success professionals.
🎯 Networking: Reach 20K followers on LinkedIn by focusing on meaningful, value-driven content.
🎯 Health: Continue my fitness journey with a focus on strength and mindfulness.
🎯 Mentorship: Expand my role as a coach and give back to the next generation of CSMs.

This year has taught me that progress isn’t always linear, and sometimes, slowing down is the best way to speed up. I’m energized and excited to show up more consistently for you in 2025—starting now.

Here’s to learning, growing, and achieving together. 🚀 

Thank you for continuing to be here!

Best,
Erika